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Final Bill Procedure

Process for Ownership and Tenant Changes

I. FINAL BILL PROCEDURE FOR OWNER

A) Final Bill Procedure & Clearance Certificate (COC):

1. Please send request via email to finalbills@empower.ae and CC to billing@empower.ae

2. Attach the following documents:

a. Memorandum of Understanding / Title Deed/ Sale & Purchase Agreement

b. Passport Copy of Seller

c. In case of Power of Attorney:

i. POA

ii. Passport Copy of POA

d. Empower Security Deposit Receipt

Following additional documents for Ownership Under Company:

1. Official Request on Company Letterhead to be sent via email

2. Trade License Copy

B) Delivery Date of Final Bill & Issuance of COC:

After receiving all the documents

1. Normal Basis

In 4 Working Days

2. Urgent Basis

In 1 Working Day ( 8 working hours ) (On Payment of Dhs 100)

Important Notes:

  • Please bring all the documents sent via email to the office for collection of Final Bill.
  • COC will be issued only after the current outstanding on all Empower accounts registered under the owner’s name has been cleared.
  • Fixed Charge has to be paid by the seller from the date of Final Settlement till the date of transfer of property.

    C) Payment Mode for Final Bill:
    By Cash or Card Only
    D) Payment Location & COC Collection:
    Head Office: At Building No 33 (District 6) in Dubai Health Care City, opposite to Lloyd's Bank in the Union National Bank Building from Sunday to Thursday: 7.30am to 3pm
    E) Refund Procedure:
    1. Refund to be given after registration of new owner has been completed.
    2. Cash Refund: On production of all the documents in original for verification and if Original Empower Security Deposit Receipt is surrendered, refund if any can be collected at the time of collecting the final bill.
    3. Cheque Refund: In 4 Weeks when Original Empower Security Deposit Receipt is not available.
    4. Final Settlement/ Refund Fee:

    a. Residential Units : Dhs 10

    b. Retail Units : Dhs 100

    II. FINAL BILL PROCEDURE FOR TENANT

    A) Final Bill Procedure:
    1. Please send request via email to finalbills@empower.ae and copied to billing@empower.ae
    2. Attach the following documents:

    a. Latest Tenancy Contract Copy

    b. Tenancy Contract Termination Copy OR Confirmation Letter from the Owner for the Vacation of property by the Tenant in the case of early termination or if there is an undue delay for request of final bills. (for eg. one month after termination of contract)

    c. Empower Security Deposit Receipt Copy

    Following additional documents if the Tenancy Contract is under a Company: (i.e., If the registered customer is an organization)

    1. Official Request on Company Letterhead to be sent via email

    2. Trade License Copy

    B) Delivery Date of Final Bill:
    After receiving all the documents

    1. Normal Basis

    In 4 Working Days

    2. Urgent Basis

    In 1 Working Day ( 8 working hours ) (On Payment of Dhs 100)

    C) Payment Mode for Final Bill:
    By Cash or Card Only
    D) Payment Location:
    Head Office: At Building No 33 (District 6) in Dubai Health Care City, opposite to Lloyd's Bank in the Union National Bank Building from Sunday to Thursday: 8am to 3pm
    Important Notes:
  • All the documents to be produced in original for verification at the time of collection of Final Bill.
    E) Refund Procedure:
    1. Cash Refund: On production of all the documents in original for verification and if Original Empower Security Deposit Receipt is surrendered, refund if any can be collected at the time of collecting the final bill.
    2. Cheque Refund: In 4 Weeks when Original Empower Security Deposit Receipt is not available.
    3. Final Settlement/ Refund Fee:

    a. Residential Units : Dhs 10

    b. Retail Units : Dhs 100