:: Empower ::

E-Final Bill Procedure

The online Final Bill Procedure for Empower's District Cooling Service is as follows:

OWNER

Step 1: 
Log in with Username and Password: https://e-services.empower.ae
In case you have not registered yet you can register it easily. Please Click here for our step-by-step guide.

Step 2: 
Select My Services then click Settlement Request

Step 3: 
Select Account/Premise

Step 4: 
Settle old outstanding amount, if any

Step 5: 
Upload required documents:
  1. Copy of New Title Deed
  2. Copy of ID Proof - Emirates ID/ Passport (for Individual)
  3. Copy of Trade License or Certificate of Incorporation (in case of company)

Step 6: 
Agree on Terms & Conditions then click Submit

A notification will be sent to you with your Reference Request Number. You can track the status of your request by selecting Pending Requests on My Services.

CLEARANCE CERTIFICATE

Step 1: 
Log in with Username and Password: https://e-services.empower.ae
In case you have not registered yet you can register it easily. Please Click here for our step-by-step guide.

Step 2: 
Select My Services then click Clearance Certificate Request

Step 3: 
Select Account

Step 4: 
Settle old outstanding amount, if any


A notification will be sent to you with your Reference Request Number. You can track the status of your request by selecting Pending Requests on My Services.

Notes:
  • Clearance Certificate will be issued to owner without disconnection of services.
  • Upon your request, interim bill will be generated. You can print clearance certificate upon completion of payment.
  • Clearance Certificate will be issued only after clearing all dues in the account of the owner and the tenant of the unit. If he/she has multiple accounts, the outstanding in all accounts, if any, should be cleared.
  • The validity of Clearance Certificate will be 30 days from the date of issue.


TENANT

Step 1: 
Log in with Username and Password: https://e-services.empower.ae
In case you have not registered yet you can register it easily. Please Click here for our step-by-step guide.

Step 2: 
Select My Services then click Settlement Request

Step 3: 
Select Account/Premise

Step 4: 
Settle old outstanding amount, if any

Step 5: 
Upload required documents:
  1. Copy of EJARI/Tenancy Contract
  2. Copy of ID Proof - Emirates ID/ Passport (for Individual)
  3. Copy of Trade License or Certificate of Incorporation (in case of company)
  4. NOC letter from the Owner [NOC Format]
    • When there is an early termination of the tenancy contract
    • When the tenancy contract has expired for more than 15 days
  5. Agree on Terms & Conditions then click Submit


A notification will be sent to you with your Reference Request Number. You can track the status of your request by selecting Pending Requests on My Services.

Final Bill Collection Time, Payment Mode and Location.
  1. Normal Basis:
    Within 2 Working Days after receiving the Final Bill Request. Final bill will be available online.
  2. Payment Mode:
    Final Bill can only be paid by Cash or Credit Card.
  3. Location:
    Al Hudaiba Awards Building, Block A, 8th Floor, Opposite Union House, Jumeirah Beach Road, 2nd December Street.
  4. Working hours:
    Sunday to Thursday, 07:30am to 03:30pm.


Security Deposit Refund
  1. Cash Refund:
    On production of all original documents in original for verification and if the Original Security Deposit receipt is surrendered, refund (if any) can be collected at the time of collecting of the Final Bill.
  2. Cheque Refund:
    When the Original SD Receipt is not available; Cheque will be prepared in 3 weeks. Customer will be notified via SMS when the cheque is ready for collection.
  3. Final Settlement/ Refund Fee:
    Residential/Retail Units : Dhs 10/-


Notes:
  • Power of Attorney (for Owner) or Authorization Letter (for Tenant) for a representative of the company / individual, and the copy of the authorized person’s Passport / Emirate ID, is required in case a 3rd party is completing the Final Bill process.
  • Security Deposit will be refunded only to actual customer. We do not accept POA or authorization letter for cash refunds. Instead, cheque can be collected with authorization letter or POA. Cheques will be issued under the name of original customer.
  • If account is registered in multiple names the refund is processed in joint name by cash or cheque. If customer cannot collect cheque or cash in joint name, then they can give authorization letter to one among them to collect.
  • The refund will be issued to companies only by cheque and authorization letter required for company representative to collect cheque.
  • SMS notification will be sent for cheque collection by mentioning the collection centre details.

EMPOWER

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